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GENERAL QUESTIONS
 
GENERAL ORDER QUESTIONS
 

Q: Are you a foreign company or part of group?
A: No. We are British - a small, fully independent, award-winning family company and have no links or connections to any other company either here, or anywhere overseas.

Q: What kind of books do you publish?
A: Under our own GNP imprint we publish mainly military history (First World War) and adult erotica. We occasionally publish other subjects such as adult humour. Please visit our on-line bookshops for fuller details of our titles.

Q: What kind of magazines do you publish?
A: Under our own GNP imprint we publish the bi-monthly printed magazine The Great War (1914-1918) and the monthly high resolution colour pdf download magazine JADE. Please visit the relevant sections of this website for full details and contents.

Q: Do you publish for other people?
A: Yes. We offer a full range of publishing and production services for clients from individuals to charities and small businesses. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

Q: What things do you publish for other people?
A: We publish everything from magazines and journals to books (paperback and hardback). We also offer a range of other print related services for basic items like letterheads, leaflets etc. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

Q: What kind of services do you offer?
A: We offer full design, layout, typesetting and printing services, as you would expect. We can also offer delivery services for magazines and books, or arrange them for the client if required. We can produce anything from a simple black and white page which the client can use as a master for copying to full colour printing. We also offer conversion of magazines and books and other items to pdf files suitable for websites so your visitors can download them, or for the client's own printer for output. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

Q: Can I get a quote?
A: Yes. We offer a free quote service and, where required, will also send samples of our work. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

Q: Can you help with my magazine or journal?
A: Yes. We can either assist you to start a publication from scratch, or help you improve an existing title. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

Q: I want to self publish, can you help?
A: Yes. We offer full production services for authors who wish to self publish. You should be aware this is not the same as vanity publishing. You will only be charged the cost of the work involved and not typically four or five times that amount as a vanity publisher would charge. Please visit the relevant sections of this website for full details and to download our free Guide to Services.

 

Q: How soon will I receive my order?
A: Subscription magazines are sent as soon as they are published. Those sent by mail are dispatched by Royal Mail second class post (by airmail for overseas). In the case of books, these are dispatched as soon as we have received your payment by second class post in most cases (airmail for overseas). If the order is too heavy for normal second class mail it will be sent by Royal Mail Parcel post. You should be aware when ordering books that most are sent via recorded delivery in the UK - this means someone will have to sign for them at their destination.

Q: Do you print in other languages?
A: No. All our magazines and books are currently only printed in English.

Q: What will appear on my card statement?
A: If you have purchased on-line then your order will have been processed through the Pay Pal system.

Q: How much information do you have on file?
A: Once an order or subscription has been processed we only retain your name, address and phone number for mailing or emergency contact purposes.

Q: Do you keep my credit card details on computer?
A: No.

Q: Why do I need to give you my phone number?
A: We require a land-line telephone number in case there are any problems in processing your order so that we can resolve matters quickly.

Q: But I am ex-directory
A: We require a telephone number, but once an order is processed we will not keep the number on computer if you do not wish it. We do not use the information for 'cold calling' nor do we pass the information on to third parties.

Q: Will you contact me for anything else?
A: No. The phone number is only for resolving problems with orders.

Q: Will anyone else have access to my information?
A: No. We do not share, sell or hire our mailing and subscriber lists to anyone.

Q: How will I know when to renew a subscription?
A: At the end of the magazine's subscription year every subscriber receives a reminder to renew with their final issue. We also send out reminders nearer to the start of the next season's issues.

Q: How do I subscribe to your magazines?
A: Just visit the subscription pages of the magazines you are interested in and follow the instructions.

Q: Do I have to order on-line?
A: No. You can download an order form to print, complete and send to us by post. These order forms can be downloaded from the various sections of the site (generally they are located in the top right quadrant of a page) once you have decided on that option.

Q: Can I order by telephone?
A: No.

 

 
 
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