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GENERAL QUESTIONS
 
GENERAL QUESTIONS
 

Q: How is The Great War delivered?
A: The magazine is sent by Royal Mail second class post (by airmail for overseas) in a plain A5 post-safe envelope with your name and address on the front and our company name and postal address on the back. We also offer a 'cardboard envelope service' - if you wish to use this service please see the Subscription page for full details.

Q: When will I receive my copies of The Great War?
A: Once you have subscribed you will receive The Great War in the first full week of the month of publication. The date of the publication of each issue is printed on the back of each preceding issue. If any issues are already available they will be sent to you straight away.

Q: Why is The Great War so 'small'?
A: The 76-page Great War magazine is published in the popular A5 continental style and is not crammed full of adverts, or with redundant editorial waffle, which is why it does not need 200 pages!

Q: Will The Great War be published monthly?
A: We do not have plans to move from a bi-monthly publication schedule.

Q: Are you a foreign company or part of group?
A: No. We are British - a small, award-winning family company and have no links or connections to any other company either here, or anywhere overseas.

Q: Will Great War appear on my card statement?
A: No. Only PayPal will appear as our chosen method of secure payment.

Q: How do I subscribe?
A: Just visit our subscription page and follow the instructions.

Q: Do I have to order on-line?
A: No. You can download an order form to print, complete and send to us by post.

Q: Can I subscribe by telephone?
A: No. We no longer accept order payments by phone.

Q: How do I pay in British Pounds Sterling?
A: When paying by credit card just enter the amount as shown and your credit card company will do the currency conversion for you: it will be shown correctly on your card statement. (Some companies may make a charge for the conversion.)

Q: Can I subscribe to the download version?
A: No. Not at this time. The Great War remains a printed magazine and we have no plans to offer a download subscription.

Q: What format is the download?
A: The downloads are PDF format. You will need Adobe Acrobat Reader on your system to be able to view the magazine. This is available free of charge from the Adobe website.

Q: Where can I view the download version?
A: The PDF download versions of the magazine are primarily for viewing on a compuer screen. They have not been tested for use on e-readers like Kindle or on smart phones etc. If you are downloading the files intending to use them anywhere other than on a computer you do so at your own risk as we have no control over how the files will appear on other devices.

Q: Password access codes?
A: Sharing access codes is a breach of both our copyright and reproduction rights and our terms and conditions - such breaches will result in legal action.

 

Q: Is The Great War printed in other languages?
A: No. The Great War is currently only printed in English.

Q: Can I buy it from shops or newsagents?
A: No. The magazine is only available by mail order via subscription direct from ourselves.

Q: How much information do you have on file?
A: Once an order or subscription has been processed we only retain your name, address and phone number for mailing or emergency contact purposes.

Q: Do you keep my credit card details on computer?
A: No.

Q: Why do I need to give you my phone number?
A: We require a land-line telephone number in case there are any problems in processing your order so that we can resolve matters quickly.

Q: But I am ex-directory
A: We require a telephone number, but once an order is processed we will not keep the number on computer if you do not wish it. We do not use the information for 'cold calling' nor do we pass the information on to third parties.

Q: Will you contact me for anything else?
A: No. The phone number is only for resolving problems with orders.

Q: Will anyone else have access to my information?
A: No. We do not share, sell or hire our mailing and subscriber lists to anyone.

Q: How will I know when to renew my subscription?
A: At the end of the subscription year every subscriber receives a printed reminder to renew with their final issue (it is enclosed with the July issue).

Q: How do I purchase the download versions?
A: Go to the 'Back Issues' page, click on the 'add to cart' button to purchase a copy. Once your payment has cleared the system you will be sent an access code via email to open that issue. Go back to the 'Back Issues' page and right click the download button and select 'Save Target As' - with this you can save the magazine to your computer. Then open it and enter the password.

Q: I don't like the PDF version, can I have a refund?
A: No. Once the access code has been sent we will not make any refunds.

Q: Are the downloads the same as the printed copy?
A: Yes. The PDF files are created direct from the samee orginal files we make the print magazine from.

Q: What size is the magazine download?
A: The magazine is an A5 size. But with the PDF version you can enlarge and reduce the pages as you see fit. None of the files are huge and they should not take very long to download - this will depend on your connection speed.

Q: Can I print the downloaded files?
A: No. The files have the print facility disabled to prevent breach of copyright.

 
 
 
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